How Effective Are We? 2013 LibQual Results
During Spring 2013 the Zach S. Henderson Library participated in a national survey of academic library effectiveness. Students and faculty members were invited to complete a web-based patron satisfaction survey. The questionnaire, called LibQUAL+, is a large-scale assessment of library service effectiveness developed by the Association of Research Libraries in collaboration with Texas A & M University. LibQUAL+ was patterned after the SERVQUAL instrument developed by Leonard L. Berry (Distinguished Professor, Texas A & M University), A. Parasuraman, and Valarie A. Zeithaml.
The survey enabled us to identify what our patrons regard as our strengths and weaknesses across the several dimensions defining service quality. Read results and more on our blog. For additional information on LibQual+® or the library’s results please feel free to contact The Dean and University Librarian, Dr. Bede Mitchell (firstname.lastname@example.org) or the Library Assessment Officer, Dr. Sonya Shepherd (email@example.com).
Assessment & Information Literacy Conferences 2013
The Assessment Officer, Dr. Sonya Shepherd, attended the 2013 Atlanta Area Bibliographic Instruction Group Conference in Atlanta, Georgia on May 17 on the campus of Mercer University. Sonya also presented at the conference on Lessons Learned While Developing an Effective Culture of Assessment for Library Instruction. The presentation and related resources can be found on her google site. Dr. Shepherd will also make this presentation at the 10th Annual Georgia International Conference on Information Literacy to be held on August 23-24 in Savannah, Georgia. Questions regarding the presentation may be directed to firstname.lastname@example.org.
Over the last year, we in the library have been busy conducting assessments and evaluating the results for continued resources and services improvements. Here is just a select list of what we have done so far
Establishing a Culture of Assessment: To Do Or Not To Do?
What is assessment? Why do we keep talking about it? Well, assessment is simply the process of collecting information for systematic self-reflection, evidence-based decision-making, and improvement in education. This process can be done in a number of ways including surveys, focus groups, interviews, and observations. Talking about assessment is important but conducting it is even better. Over the last year, we in the library have been busy conducting assessments to help evaluate the results obtained in order to continue providing the highest level of service and quality resources needed to support the mission of Georgia Southern. A select list of library assessments conducted includes:
* Library Worklife Survey - determine the quality of the library's work environment
* LibQual+ - determine the quality of library service and resources provided
* Foy Music Listening Center - determine satisfaction levels of Foy Music students and faculty with the music listening center
* Distance Learning Survey - determine Business, Education, and Nursing online learners' satisfaction with library resources and services
* Discover Service Survey - determine library user satisfaction with the use of a single search box
* Bibliographic Instruction Student Learning Outcomes and Faculty Feedback Surveys - determine whether students have mastered research skills taught during library instruction as well as solicit faculty feedback regarding the quality of students’ assignments after participating in library instruction sessions
We know it is very time consuming providing feedback on the many surveys we have distributed. We appreciate and value the feedback you have given us. Your feedback is taken very seriously and is used to make improvements. So we take this time to say “thank you”. At times we are able to offer incentives for providing your feedback.
This year we offered participants an opportunity to enter into a couple of drawings that were held after two of our surveys – LibQual+ and Distance Learning Survey. Five $20 gift cards to Starbucks were awarded to those participating in the Distance Learning Survey. While five $15 gift cards to Zach’s Brews Coffee Shop were awarded as secondary prizes and the grand prize, a Google Chromebook, was awarded for participating in the LibQual+ drawing.
We’d like to congratulate the following students who received Starbucks’ gift cards: Kelly Colvin, Scott Curley, Mike Cristancho, Matthew Graham, and Ayoko Dogbe.
We’d also like to congratulate the following students who won Zach’s Brews gift cards: Meosha Banks, Sonia Wade, Mark Shultz, Joel Pabon, and Emelina Perez.
The Grand Prize Winner of the Google Chromebook was Madison Hooker.
Madison received her prize from Library Dean, Dr. W. Bede Mitchell. Congratulations!
Additionally, we have compiled an inventory of assessment tools used as well as created an assessment plan template to help us understand what we do, how, and why. We will continue to work on the existing assessment plan as well as identify new opportunities for ways to improve. We are on track for having an established culture of assessment in the library.
Furthermore, the University is preparing for its 2015 Accreditation Reaffirmation visit from the Southern Accreditation on Colleges and Schools’ Commission on Colleges (SACSCOC). In preparation for this visit, library personnel and select campus partners will address the following core requirement and standards:
1) 2.9: The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections as well as to other learning/information resources consistent with the degrees offered. These collections and resources are sufficient to support all its educational, research, and public service programs.
2) 3.8.1: The institution provides facilities, services, and learning/information resources that are appropriate to support its teaching, research, and service mission.
3) 3.8.2: The institution ensures that users have access to regular and timely instruction in the use of the library and other learning/information resources.
4) 3.8.3: The institution provides a sufficient number of qualified staff – with appropriate education or experiences in library and/or other learning/information resources – to accomplish the mission of the institution.
Lastly, additional information about the library’s assessment efforts may be found on the Assessment Google site - https://sites.google.com/a/georgiasouthern.edu/assessment/ or you may contact the Library Assessment Officer (Dr. Sonya Shepherd - email@example.com) with additional questions or comments.
Ideas for Assessment Tools
New Assessment Site
A site consisting of assessment resources has been created to help develop and maintain the library's assessment plan. Links to web sites, templates, blogs, and other relevant assessment resources are available. Please feel free to take a look at the site and leave any feedback regarding additional resources to add or feel free to share any ideas for conducting assessment in the library.